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Message boards : Number Crunching : unable to upload results

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Manxscouse
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Message 7113 - Posted: 2 Jun 2017, 15:41:40 UTC

I have been unable to upload my results for several days now. Any idea when this will be fixed?

mmonnin
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Message 7115 - Posted: 2 Jun 2017, 18:02:14 UTC - in response to Message 7113.

I don't see you with an XP machine but some others have had issues:
https://csgrid.org/csg/forum_thread.php?id=2421
https://csgrid.org/csg/forum_thread.php?id=2430

What does the event log show?

Manxscouse
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Message 7118 - Posted: 3 Jun 2017, 6:59:39 UTC

No, I am running Windows 7 Home. Here is the latest log entry:
03/06/2017 07:16:29 | Citizen Science Grid | Started upload of exact_genome_1495871403_24_7551_1_r1686206605_0
03/06/2017 07:16:29 | Citizen Science Grid | Started upload of exact_genome_1495871403_28_7569_0_r1748038015_0
03/06/2017 07:16:31 | | Project communication failed: attempting access to reference site
03/06/2017 07:16:31 | Citizen Science Grid | Temporarily failed upload of exact_genome_1495871403_24_7551_1_r1686206605_0: transient HTTP error
03/06/2017 07:16:31 | Citizen Science Grid | Backing off 04:05:40 on upload of exact_genome_1495871403_24_7551_1_r1686206605_0
03/06/2017 07:16:31 | Citizen Science Grid | Temporarily failed upload of exact_genome_1495871403_28_7569_0_r1748038015_0: transient HTTP error
03/06/2017 07:16:31 | Citizen Science Grid | Backing off 04:41:02 on upload of exact_genome_1495871403_28_7569_0_r1748038015_0
03/06/2017 07:16:34 | | Internet access OK - project servers may be temporarily down.
03/06/2017 07:54:51 | Citizen Science Grid | Started upload of exact_genome_1495871403_24_7560_1_r1780655224_0
03/06/2017 07:54:51 | Citizen Science Grid | Started upload of exact_genome_1495871403_25_7535_1_r634916709_0
03/06/2017 07:54:52 | | Project communication failed: attempting access to reference site
03/06/2017 07:54:52 | Citizen Science Grid | Temporarily failed upload of exact_genome_1495871403_24_7560_1_r1780655224_0: transient HTTP error
03/06/2017 07:54:52 | Citizen Science Grid | Backing off 03:04:13 on upload of exact_genome_1495871403_24_7560_1_r1780655224_0
03/06/2017 07:54:52 | Citizen Science Grid | Started upload of exact_genome_1495871403_24_7551_1_r1686206605_0
03/06/2017 07:54:52 | Citizen Science Grid | Temporarily failed upload of exact_genome_1495871403_25_7535_1_r634916709_0: transient HTTP error
03/06/2017 07:54:52 | Citizen Science Grid | Backing off 03:10:30 on upload of exact_genome_1495871403_25_7535_1_r634916709_0
03/06/2017 07:54:52 | Citizen Science Grid | Started upload of exact_genome_1495871403_28_7555_0_r600896782_0
03/06/2017 07:54:53 | Citizen Science Grid | Temporarily failed upload of exact_genome_1495871403_24_7551_1_r1686206605_0: transient HTTP error
03/06/2017 07:54:53 | Citizen Science Grid | Backing off 05:14:23 on upload of exact_genome_1495871403_24_7551_1_r1686206605_0
03/06/2017 07:54:53 | Citizen Science Grid | Temporarily failed upload of exact_genome_1495871403_28_7555_0_r600896782_0: transient HTTP error
03/06/2017 07:54:53 | Citizen Science Grid | Backing off 05:26:38 on upload of exact_genome_1495871403_28_7555_0_r600896782_0
03/06/2017 07:54:55 | | Internet access OK - project servers may be temporarily down.

Profile Conan
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Message 7119 - Posted: 3 Jun 2017, 10:36:57 UTC
Last modified: 3 Jun 2017, 10:41:07 UTC

Make sure you are trying to connect to the "https" servers at CSG.

Also I would try a "Stop BOINC" then "Re-start BOINC" and then do an update. Travis made a few changes to the servers.

I was unable to contact the servers for a month on my XP machine till Travis changes the scheduler and upload server from "http" to "https" then after stopping and re-starting BOINC things finally started working.

See also the threads listed by mmonnin for more information. Not all problems were XP related and the upload problem was all Windows types.
Have made the links clickable.

Thread 2421
Thread 2430
See also this Thread 2415

Conan
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Message boards : Number Crunching : unable to upload results